If the blanket e-mail asks ten
people to reply, I have a trigger finger on the send key. I am a first
responder. I can’t help myself.
I like having the answers. I used
to think this made me really smart. Now
I’m finding that sometimes it’s better not to respond. Like when the questions are really complex
and I realize I can’t address
them immediately; I need others to weigh in.
Or when the questions are loaded, and watching others flail, I am
thankful to be savvy enough to know to keep quiet.
Sometimes the questions at hand
are beyond our powers of solvability. Sometimes
no matter how many possible solutions we throw at a problem, they don’t stick because others have ultimate
accountability. But zipping our lips and watching what unfolds can be interpreted
as disinterest, disengagement, despondency or defeat. Isn’t it always
better to expend some energy doing something, anything, than sitting back and
doing nothing?
Reading Phil Jackson’s book about coaching professional basketball players
to wild success in “Eleven Rings”, I’m all about
the Zen teachings he employs to love groups of individuals into playing as
teams. He quotes Stephen Mitchell’s
observation: “Non-action:
The purest and most effective form of action.” Wow! That’s rich.
Sometimes the answer is in
watching things play out, in trusting that those you’re coaching have absorbed your teachings and can get
to the answer on their own. You’re not in the game.
You have no choice but to watch others play it.
The trick is in keeping calm on
the sidelines. If we let people, they’ll transfer
their feelings of disquietude to us. They’ll make us feel like maybe we should be doing
something even though we know it’s not ours
to do. And then not only are we frustrated that we can’t make things happen, but we feel like maybe we are
somehow less because of it.
Phil Jackson says “Leadership is not about forcing your will on
others. It’s about mastering the art of letting go.” I say you
don’t have to accept the feelings
others attempt to transfer. Maybe you
want to get comfortable being quiet.
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